Privacy Policy
Last Updated: December 2, 2025
Our Commitment to Your Privacy
At DoneDeal Azusa Roofing, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
We are committed to transparency and giving you control over your personal information. By using our services, you agree to the practices described in this policy.
Information We Collect
Information You Provide
When you contact us for a quote or service, we may collect:
- Your name and contact information (phone number, email address, mailing address)
- Property details (address, type of property, roof specifications)
- Service preferences and project details
- Payment information (processed securely through third-party payment processors)
- Communication history with our team
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, referring website)
- Location data (general geographic area based on IP address)
How We Use Your Information
We use your personal information to:
- Provide roofing services and respond to your inquiries
- Schedule appointments and coordinate service delivery
- Process payments and maintain billing records
- Send service updates, appointment reminders, and follow-up communications
- Improve our services and customer experience
- Comply with legal obligations and resolve disputes
- Send promotional materials (only with your consent)
How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in these situations:
- With service providers who help us operate our business (payment processors, scheduling software, etc.)
- With insurance companies when processing claims
- When required by law or to protect our legal rights
- With your explicit consent
All third parties we work with are contractually obligated to protect your information and use it only for the specific purposes we authorize.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure data storage and transmission
- Regular security assessments
- Employee training on data protection
- Limited access to personal information on a need-to-know basis
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
- Object to certain types of data processing
To exercise these rights, please contact us using the information provided below.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information.
We do not sell personal information to third parties. For more information or to exercise your CCPA rights, please contact us.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
DoneDeal Azusa Roofing
1101 W Foothill Blvd Unit 9, Azusa, CA 91702
Phone: (626) 345-7933
Email: hi@azusaroofingco.com